Shop with Confidence

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It's easy to return a product:
  • Email us and let us know you are returning the product.
  • We email you instructions for returning your product.
  • Ship your unused product, in its original packaging, to the address identified in our email.
Please Note:
  • Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. Email us to arrange these returns.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.

 

Returning Merchandise 
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:

 

Refunds, Credits and Balances Due 
As soon as we receive and processes your return, we will notify you via email. Your credit card should be credited within 2 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. 

Defective Items 
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Anali for assistance. 

Damaged Items 
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the us immediately using the contact information included with the order. 

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return. 

Limits of Responsibility 
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product. 

International and U.S. Territory Shipping 
If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it. 

APO and FPO Addresses 
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat. 

Price and/or Description Changes 
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. 

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable. 

Order Questions or Changes 
Please contact us with questions or changes for your order.

Contact information

425.558.4316

anna@anali.com

18358 Redmond Way, Redmond, WA 98052